[Vendor] KP reship policy actually honoured — receipts inside
Package went missing between Zhuhai and here. Tracking died in a transit hub and stayed dead for eleven days. Sent one email with a screenshot of the dead tracking page and the order number. Reply the next morning, replacement shipped four days later at their cost, arrived in nine days. No argument, no "prove it", no…
this goes straight into the ledger. running tally is now 34 reship/refund outcomes across 11 vendors, and the spread between the best and worst is much wider than the spread in purity.
can you post the tally? that seems like more useful decision data than the purity averages honestly.
working on it. the problem is that half the entries are unverifiable — somebody says they got a refund and there is nothing to check. i only want to publish the ones with receipts and that cuts it to about 20.
publish the 20 and say it is 20. a small honest table beats a big soft one.
after losing £340 to a group buy i now weight reship policy above price and roughly level with purity. it is the only thing that protects you from the failure mode that actually happens.